Asterisk, using the appropiate tools, can become the best solution, at a very competitive cost.

Although there is a big range of solutions in the market, including Asterisk based commercial solutions, to give the platform the management and analysis tools needed for a Call Center environment, not always these professional solutions are the best, because in most of the cases Call Center requirements can be reached by small developments and platform personalizations.

Open Call Suite is a set of tools developed by EuropeSiP, and donated to opensource community, which achieve to reach almost all the required functionalities, without big investment. This allow us to minimize investement costs using a scalable architecture that allows, if necessary, a rapid growth and new functionalities. 

The different pieces of the solution can be used together or separately, so there are no dependence among them. It's important to take into account that due to the use of opensource solutions, flexibility of the result is total, without dependence of third providers, and making it possible a great professional and competitive service development.

Main parts of the solution are AgentLogger, as the way users interact with the system, as well as providing them with basic CTI functionality. This functionality allows them to link up with the corporative intranet, crms or any other external application, thus covering the vast majority of ACD needs (inbound calls), and by using QueueOCS, even enable agents to perform simple outbound campaings.

Advandec Statistics are obtained through QueueStatistics (AsteriskGuru) or if more complex should be needed, from QueueMetrics. This statistics are used to measure the productivity of the agents, system results and in general, obtain the needed reports in a CallCenter environment.

And last, call recording, a primary need of every call center. It has been planned, as every other part of the suite, in a scalable way. For small CallCenters it is possible to leave the recording task to the pbx, with no need to invest in any different architecture or external complexity-adding solutions. However, scalability and flexibility in the platform are guaranteed when complementing with the range of possibilities that OrecX (Oreca) recording solution offers, both in commercial and opensource variants.

This solution's fundamentals, based upon different interchangeable components, enables us with an advanced solution with limitless growth possibilities at a very competitive cost, avoiding tipical mortgage and tiers traditionally relationed with old propietary technologies.